Terms of Service

What you can actually buy here

One thing on this site is a self-serve purchase today: a GoCarve Voice agent subscription, billed monthly. Nothing else on this site can be bought with a card. Custom software, the CORE website and CRM package, our marketing and media services, the products still in beta or early access, and the Full Call Center all start with a conversation, and the Full Call Center is scoped on a Zoom and then quoted. Where any of those show a monthly price here, that is the price we publish for the package. The number that binds either of us is the one written into the agreement we sign for your work, and that agreement governs over this page.

Free scoping, then a paid subscription

Submitting a brief, booking a Zoom with us, and using the chat widget are all free, and none of them commit either of us to anything. Nothing is charged until you open a checkout link and enter your card on the payment page. The AI Forge questionnaire is part of a purchased GoCarve Voice plan: your private questionnaire link is issued when your payment is approved, and completing it is how your agent gets configured. What we do with the information you give us in those steps is described in the Privacy Policy.

What a subscription includes

The plans, their prices, and what each one does are on the GoCarve Voice page, and that page is the current description of the plans. We are not restating the plan contents or the prices here, because the same numbers in two places go stale and then nobody knows which one is true. What you buy is the tier you check out on, running month to month. The price on that page and the price on the Stripe checkout should be the same number. If they are not, do not confirm the checkout: call us and we will sort it out before you pay anything.

Billing

Voice subscriptions are monthly and recurring. Checkout happens on Stripe's own hosted page: your card details go to Stripe and never touch this site or our systems. Completing checkout charges your card and starts the subscription, and it renews automatically on the same cycle each month until it is cancelled. Stripe's checkout page is the authority on what you are being charged and when, so read it before you confirm, and your receipts come from Stripe. If we change the price of a plan you are already on, we will email you at least 30 days before the new price applies, and you can cancel before it does.

Call minutes are billed separately

Your monthly plan fee does not include the phone minutes your agent uses. Minutes are billed separately. We do not publish a per-minute rate on this site, because the rate depends on your call volume and how your number is set up, and we would rather quote it than guess it. We will confirm your minute rates with you in writing before they apply, and we will not bill you at a rate you have not seen in writing.

Cancelling

You can cancel any time. There is no contract term and no cancellation fee. Call us, email us, or reply to any email from us, and we will cancel the subscription in Stripe. There is no self-serve billing portal on this site yet, so telling a human is how it gets done, and we will confirm the cancellation to you in writing. Cancellation takes effect at the end of the month you have already paid for: your agent keeps answering until then, and you are not billed again.

What happens to your agent and your data

When a subscription ends the agent stops answering, so make sure your calls have somewhere else to go before that date. If we ported your number to us, it is still your number: tell us where you want it and we will cooperate to port it out to any carrier you choose. Porting fees, if there are any, come from the carriers rather than from us, and we will tell you before anything is charged. If your number was forwarded to us instead, you turn the forwarding off and you are back where you started.

Your Forge answers, scripts, recordings, and customer data stay yours. Ask for a copy and we will get you one. Ask us to delete it and we delete it, except for records we have to keep for accounting or legal reasons. The Privacy Policy covers what this website collects, which services it passes through, and how long we keep it. It is written about the website, so for anything specific to your live agent, like where its call recordings sit, ask us and we will tell you in writing.

Refunds

We do not automatically refund a month that has already been billed. Cancelling stops the next charge rather than reversing the last one. If we did not deliver what you paid for, that is a different situation: call us, and we will either fix it or refund that month. Beyond that, a refund is a conversation with a human, not a policy on a page, and we would rather say so than publish a window we do not honor.

The build timeline

The clock starts when two things are both true: your subscription is active and your Forge answers are in. From there we usually have your agent built within 5 business days. That is a target we hit most of the time, not a guarantee. What moves it: answers we are still waiting on, a number that has to be ported (porting runs on carrier time, not ours), and access we need to systems the agent has to read from or write to. If your build is going to run long, we will tell you instead of letting the date pass quietly.

Before your agent answers a real customer you get a number to call it yourself. You tell us what to change, we change it, and only then do we point your line at it.

What you provide, and what you are promising us

An AI agent on your phone line only works if what you give us is accurate and yours to give. When you buy a subscription and submit Forge answers, you are agreeing to these terms for your business, and you are telling us all of the following. You are responsible for each one being true.

• The number is yours. You own or control the phone number you point at us, and you have the right to have it answered, forwarded, or ported.
• The data is yours to share. Contact lists, customer history, pricing, and everything else you type in or upload is yours to hand us for this purpose, and it is accurate.
• The scripts are yours. What you tell the agent to say is your content, and it does not promise anything your business will not honor.
• Your answers are what the agent says. Prices, hours, warranty terms, and policies get read back to callers the way you wrote them in the Forge. Keep them current, and tell us when something changes.
• You have consent for outbound contact. If your agent calls or texts people, you have the consent the law requires, for those people, on those numbers, for that kind of message. Federal law (the TCPA) and state telemarketing laws apply to you as the caller, and a marketing or reactivation campaign is held to a stricter standard than a call about an appointment somebody already booked. We will not switch on an outbound campaign until you have confirmed that consent to us in writing. On a Full Call Center build the Forge asks you for it directly. On the other plans we ask you before we turn outbound on.
• You handle do-not-call and do-not-contact. Scrubbing your lists against the federal and state Do Not Call registries is your job, as is honoring your own internal do-not-contact list. When a caller asks not to be contacted, the agent handles it the way you set it up in the Forge. That question is optional there, so if you skipped it, tell us how you want it handled. Either way, keeping that request honored across your other systems is on you.
• You handle recording consent. If your agent records or transcribes calls, the consent that requires is yours to get. Some states require every party on the call to consent, not just you. The Forge asks whether the agent should announce that the call may be recorded, and unless you have a specific reason to say no, say yes.
• You tell us if the agent must say it is an AI.Some jurisdictions require an automated caller to identify itself as artificial intelligence. Tell us that it applies to you and we will configure your agent to say so. We cannot know your jurisdiction's rules on your behalf.
• No health information before a signed BAA. Do not put protected health information into the Forge, the contact form, the chat widget, or a booking note. See the next section.

Health information and HIPAA

When we build healthcare software for a practice, we build it to HIPAA requirements: encryption in transit and at rest, role-based access, audit logging, and minimum-necessary data design. Three honest limits go with that. First, a signed business associate agreement has to be in place before any protected health information moves into anything we run, and until it is signed, no PHI belongs in the AI Forge or in any form on this website. These are general business surfaces, not HIPAA surfaces. Second, buying a Voice subscription here does not put a BAA in place, because nothing on this page or in checkout signs one. If your callers will discuss treatment, diagnosis, or anything else that counts as PHI, tell us before your agent goes live so we can get that agreement signed first. Third, we do not claim a certification: HIPAA has no certifying body, and compliance is work your practice and ours keep doing together, not a badge either of us can buy.

Acceptable use

Do not use anything we build to break the law. Specifically: no illegal robocalling or texting, including calls to people who have not consented and calls outside the hours your state allows. No impersonation: your agent can have a name and sound like your business, but it may not pretend to be a specific real person, a government agency, or a company you are not. No recording anyone where recording them is illegal. No harassment, fraud, scam scripts, or collections practices that violate the law. On the site itself: no scraping at scale, no probing, no spam submissions, and no attempts to disrupt the services behind it. If we find that an agent we built is being used for any of that, we will turn it off.

Services we depend on

Your agent and this site run on services we do not own, and each one's own terms apply to its part of the work: GoHighLevel / LeadConnector (HighLevel, Inc.) for CRM, chat, and client sign-in; Twilio for text messages; Zoom for the calls you book; Microsoft 365 for our own calendar and availability; Resend for email; Stripe for payments; and Railway for hosting. Your agent's calls also run over a phone carrier, and which one depends on how your number is set up, so that gets settled in your build rather than here. When any of these changes, breaks, or goes down, it affects what we can deliver, and we will tell you what happened. The Privacy Policy names which of your information passes through which one.

Who owns what

Ours: the Carver Sync name and logo, our product names (GoCarve, Horsie, Total Analytics), this site and its content, our software, the AI Forge itself, and the prompts, configurations, and tooling we build agents with. A subscription is permission to use it while you are paying for it, not a transfer of it.

Yours: your business content, your scripts, your call recordings, your customer data, and the custom values written into your CRM sub-account. Those stay yours while you are a client and after you stop being one. For custom software we build to spec, the agreement we sign for that project says who owns what, and that agreement governs over this page.

Availability, honestly

We run agents on real phone lines around the clock and we take that seriously. We do not publish an uptime percentage, and a self-serve Voice subscription does not come with a service level agreement. Carriers have outages, AI providers have outages, and CRMs have outages, and a promise of perfect uptime at this price would not be true. What we do commit to: when your line is down and you tell us, we work it until it is back, and we tell you what broke. If you need a contractual uptime commitment, it has to be negotiated and written into a signed agreement, and we are glad to have that conversation. Either way, keep a fallback on your line, a human number, a voicemail, or a forward the agent can fail over to, and we will help you set it up.

Suspension and termination

We may suspend or end a subscription if a payment fails, if these terms are broken, or if we have a reasonable basis to believe an agent is being used illegally. For a failed payment we contact you first and give you a fair chance to fix it before the agent stops answering. For illegal use we may turn it off immediately, because we are accountable for the lines we run. You can cancel any time, as described above. We may also stop selling a product or change what it does, and if that affects a plan you are paying for, we will tell you and you can cancel.

No warranties

What we sell is provided as-is and as-available. An AI voice agent is software talking to people: it will mishear things, it will occasionally get something wrong, and it is not a substitute for your own judgment on anything that matters. We do not warrant that an agent will never make a mistake, never miss a call, or never misroute one, and we do not warrant any business outcome, revenue, booking rate, or answer rate. To the fullest extent the law allows, we disclaim the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Some states do not allow all of that, and where yours does not, this section applies as far as it can and no further.

Limit of liability

To the fullest extent the law allows, Carver Sync is not liable for indirect, incidental, special, or consequential damages, or for lost profits, lost revenue, lost business, or lost data, even if we were told they were possible. Our total liability for any claim relating to what we sold you is capped at what you paid us in the 12 months before the claim. That is the trade that makes a product at this price possible: the fee is not big enough to carry unlimited risk, and pretending otherwise would help neither of us.

The calls your agent makes are your calls

Your agent places and answers calls on your behalf, using your scripts and your lists, on a number you control. If someone brings a claim about those calls, a TCPA claim, a recording-consent claim, a do-not-call complaint, a regulator's inquiry, or a claim about content you gave us, you will defend us and cover our resulting losses, including reasonable legal fees. This is not us dodging our own mistakes: it does not cover a claim caused by our breach of these terms, our gross negligence, or our willful misconduct. It covers the decisions only you can make, about who gets called and what gets said to them.

Changes to these terms

We update this page when what we sell changes, and the date at the top says when. For a change that materially affects a subscription you are paying for, we will email you at least 30 days before it takes effect, and you can cancel before it does. Continuing to use the site or the service after a change takes effect means you accept it. This version reflects what Carver Sync sells as of August 10, 2026.

Governing law and where disputes go

Arizona law governs these terms, without regard to its conflict of laws rules. Anything we cannot resolve between us goes to the state or federal courts in Maricopa County, Arizona, and we both agree those courts have jurisdiction. Before anyone files anything, call us. Almost everything gets fixed on the phone, and that is the faster path for both sides.

Reaching a human

Call 602-560-5546, use the contact form, or reply to any email from us. Carver Sync LLC is based in Surprise, Arizona. If your question is about your bill, your number, or a call your agent made, the phone is fastest.