Privacy Policy

What we collect

Three surfaces on this site collect information, and each one collects something different.

• The contact form and the chat widget.Your name, email, which option you picked for what you need, and whatever you type in the message box. Chat conversations are handled by our CRM's chat widget, so what you send in chat lands in the CRM as a conversation.
• Booking a Zoom. Your name, email, phone and company when you give them, the time slot and time zone you pick, and the build brief the flow assembles from your answers (foundation, modules, integrations, data to migrate, timeline, budget band, and your notes).
• The AI Forge questionnaire. Your answers about how your business runs, because that is what configures a voice agent: business hours, numbers and people to transfer to, service areas, what you charge and how you handle refunds, warranty terms, scripts, and the questions your callers actually ask. Some of that is commercially sensitive, and some of it may be about other people at your company, which is why the questionnaire asks you to confirm you have the right to share it.

We also see ordinary technical data. Your IP address is used to rate-limit form submissions so the site cannot be spammed. If we have our own analytics turned on for this site, it records page views, and once you submit a form it links your earlier page views to your record in our CRM. That analytics product is Total Analytics, which we build ourselves and run on our own infrastructure. We do not load Google Analytics, advertising pixels, or third-party ad trackers on this site. The chat widget is a third-party script from our CRM provider, so it can set its own cookies when you use it, and your theme preference is kept in your own browser.

How we use it

To answer you, to schedule and prepare for calls you book, to configure and deliver the products and services you ask for, and to follow up about the work. If you give us a phone number, we may call or text you about it. Reply STOP to opt out of texts at any time, and reply to any email, or write to us, to opt out of email. Your Forge answers are used to build and run your own agent, and for nothing else: we do not mine them for our own products and we do not share them with other clients.

Where your information lives

Bookings and Forge answers are stored in our own Postgres database, hosted with our infrastructure provider (Railway). From there, depending on what you did, your information passes through these services:

• GoHighLevel / LeadConnector (HighLevel, Inc.) as our CRM, chat widget, and one of the channels we message you from. Client sign-in at login.carversync.com runs on that platform and is governed by its terms.
• Zoom to create the meeting you booked and its join link.
• Microsoft 365 (Outlook calendar, via Microsoft Graph) to check our availability and put your meeting on our calendar.
• Resend to send confirmation emails, calendar invites, reminders, and your AI Forge link.
• Twilio to send SMS reminders and updates when we are not sending them through the CRM.
• Stripeif you buy a GoCarve Voice agent. Checkout happens on Stripe's own hosted page, so your card details go to Stripe and never touch this site.

If you are a client with your own CRM sub-account, your Forge answers are also written into that sub-account as custom values. That is the point of the questionnaire: those values are what your voice agent reads on every call. They sit in your CRM, under your account.

Your AI Forge link is a key

We email you a private link so you can leave the questionnaire and come back to it without making an account. Anyone holding that link can read and edit your answers, so treat it like a password and do not forward it. If it gets loose, tell us right away and we will sort it out with you.

What we don't do

We do not sell your personal information, we do not rent or share it with advertisers, and we do not sell it to data brokers. We share it only with the service providers listed above, who process it on our behalf to run the site and deliver the work, and where the law requires us to.

How long we keep it

We keep what we need for as long as we need it, and no longer. In practice that means inquiries and booking records stay while there is a live conversation or an active engagement, and for a reasonable period afterward so we can answer questions about the work. Forge answers stay for as long as they are running your agent, because deleting them would break it. We have not set a fixed calendar period for each record type, and we would rather say that plainly than publish a number we do not enforce. Ask us to delete something and we delete it.

Your choices

You can ask us for a copy of what we hold about you, ask us to correct it, or ask us to delete it. Call 602-560-5546, use the contact form, or reply to any email from us. We will take care of it, and we will tell you what we removed. Records we have to keep for legal or accounting reasons are the one exception, and we will say so if that applies.

Changes to this policy

When the site changes what it collects or which services it uses, we update this page and the date at the top. This version reflects the site as of August 10, 2026.