Affiliate Agreement

Who this agreement is between

This agreement is between Carver Sync LLC, an Arizona limited liability company at 14090 W Gray Fox Trail, Surprise, AZ 85387, and you, either as an individual or as the business you are signing up on behalf of. In this document "you" and "Affiliate" mean whichever of those applies, and "the program" means the Carver Sync affiliate program described here and in the affiliate dashboard. You can reach us at info@carversync.com or 602-560-5546.

One term appears throughout this page, so here is what it means. The affiliate dashboard is the private portal we give you access to when your application is approved. It holds your affiliate ID and links, your referral and payout reporting, the approved creative, and the program rules and rate sheet. We email you the sign-in link when we approve you. If you ever cannot reach it, email us and we will send you the current rate sheet and program rules in writing within 5 business days, and a term published there does not apply to you until we have actually made it available for you to read.

What you can refer

The program covers referrals across everything Carver Sync sells, not one product. We are a custom software and AI systems studio that also ships its own products, and a commission can come from either side of that.

• Products. Horsie and Horsie Cloud, our AI Architect for CRM and ERP work, in beta. Total Analytics, our attribution and revenue dashboard, in early access. GoCarve Trades, GoCarve Studio and GoCarve Creatives, in early access. GoCarve Voice, our AI call center and phone systems, live and sold as a self-serve monthly subscription. GoCarve Events, ticketing and event payments, coming soon. AI Forge, live. Carver City, our 3D site, live.
• Services. Custom software and apps, the Websites and CRM: CORE package, prebuilt SaaS solutions, AI voice and call systems, MasterCarve marketing, social media management, email marketing, data as a service, video and photo production, 3D modeling and printing, and consulting and coaching.

Some of that runs inside GoHighLevel, some runs alongside it, and some is fully custom. Which one it is depends on the engagement, and it matters when you describe us: Carver Sync builds on GoHighLevel, but Carver Sync is not GoHighLevel and does not resell one CRM. Read the next few sections before you write a single ad, because what you may say about each product depends on where that product actually is.

Two sections below restrict what you may do with our names, so the list of those names is defined once, here, and both of them point back at it. In this agreement our brand terms means Carver Sync, CarverSync, Carving Your Dreams, GoCarve, Horsie, Total Analytics, AI Forge, Carver City and MasterCarve, together with any misspelling, variant, plural, or combination of any of them with other words.

Applying to the program

You apply by emailing info@carversync.com and we send you the application. You do not need dashboard access to apply, because the dashboard is what approval gives you. Approval is at our discretion, and we can decline an application without giving a reason. We are more likely to say yes when you tell us how you plan to promote us, so tell us. Your application has to be accurate: your legal name or entity name, a working email, your payout details, and the channels you intend to use. One account per person or entity. If you want to run several channels, run them under one affiliate ID rather than opening a second account, which is the thing that most often breaks tracking and then costs you a commission.

Approval is not permanent. We can pause or close an affiliate account for the reasons in this agreement, and we can close the program entirely on notice, which is covered under term and termination below.

Your affiliate ID and how tracking works

When you are approved you get an affiliate ID and at least one affiliate link. The link sets a cookie in the visitor's browser. If that visitor buys within the attribution window, the sale is credited to you. The attribution window and the last-click rules are published in the affiliate dashboard alongside the rates, so that there is one place to look instead of two places that disagree.

Here is the honest part. Cookie tracking misses things. People clear cookies, block them, browse privately, click on a phone and buy on a laptop, or click your link and then click somebody else's before they buy. None of that is us taking your commission, and none of it is something we can fully fix. What you can do is get the referral recorded another way: for anything that starts with a conversation rather than a checkout, which is most of our services and most of the early access products, send us the name and email before we have talked to them, and we will attach it to your affiliate ID at the lead stage. That is the version of attribution that survives.

We do not credit a referral for an account that already exists, for a customer who is already in a live conversation with us, or for a customer we introduced to you. If a sale you expected is not showing in your dashboard, tell us within 60 days of the date it should have appeared. After that the dashboard record is final except for manifest error. That window is not us being difficult: logs age out, and two months later there is often nothing left to check, so the sooner you ask, the more likely the answer is still in them.

How commission is set

Commission rates are published in the affiliate dashboard. They are set per product line, because a self-serve monthly subscription and a scoped custom build are not the same sale and should not pay the same way. Whether a rate is one time or recurring, and for how long, is stated with the rate for that product line.

We deliberately do not print percentages on this page. A number published in two places goes stale in one of them, and then nobody knows which one is true. The dashboard is the rate sheet. We may change rates, add product lines, or retire them. A change to your commission rate is a material change, so we email the address on your affiliate account before it takes effect as well as publishing it in the dashboard. A change applies to sales made after it takes effect and never to commission you have already earned.

Unless the dashboard says otherwise, commission is calculated on the net amount we actually collect for the product or service itself. It excludes sales and use taxes, payment processing fees, refunds and credits, shipping, third-party pass-through costs such as carrier minutes, telephone numbers, AI inference and license fees we buy on the customer's behalf, and any amount a customer never pays.

When a commission is earned: the 45 day good standing rule

A commission is recorded when the referred customer pays. It is earned when that customer has been in good standing for 45 days from the date of that first payment. Good standing means the payment cleared and stayed cleared: no refund, no chargeback, no reversal, no cancellation inside the 45 days, no unpaid invoice, and no suspension for breaking the Terms of Service.

The reason for the wait is simple. A sale that unwinds in week three was never a sale, and paying you for it and then taking it back is worse for both of us than waiting a few weeks in the first place. On day 46 the commission moves from pending to your payable balance, and from that point it is money you are owed.

Getting paid: the $50 minimum and the 120 day clock

Earned commission sits in your payable balance until that balance reaches $50 USD. Once it does, it goes out on the payout schedule published in the dashboard, to the payout method on your account. Fees charged by the payout provider come out of the payout, because they are charged on the transfer itself.

If your balance is still under $50 after 120 days, measured from the date the oldest commission in it became payable, the balance is forfeited. The same 120 day clock runs when your balance is payable but the transfer cannot be completed because of something on your side: a missing or invalid tax form, missing payout details, or a payout method that keeps rejecting the transfer, measured from the date we first ask you to fix it. A balance is not forfeited unless we have emailed the address on your affiliate account at least 30 days before the forfeiture date, because taking someone's money on a technicality without warning them is not how we want to run this. Keep your email and your payout details current and this clause never matters to you.

Tax forms

We cannot pay you until a valid tax form is on file. If you are a US person, that is a Form W-9. If you are not, it is the right Form W-8, usually a W-8BEN for an individual or a W-8BEN-E for an entity. You are responsible for the accuracy of what you put on it and for telling us when it changes.

Commission is taxable income to you. We do not withhold tax unless the law requires it, which mainly means backup withholding when a W-9 is missing or wrong. Where the rules require it, we issue a Form 1099-NEC for US persons paid $600 or more in a calendar year. What you owe on that money is between you and your tax authority, and we cannot advise you on it.

Refunds, chargebacks and reversals

If a payment we paid you commission on is later refunded, charged back, disputed successfully, or reversed for any reason, the commission on that payment is reversed too. That is true whenever it happens, including after the 45 days and after the money has already been paid to you. A reversal comes out of your next payout first. If your balance will not cover it, we will invoice you for the difference and you pay it within 30 days.

The same applies to a recurring commission on a subscription that ends: the commission ends with the payments. We do not claw back commission on months the customer actually paid for and kept.

Fraud and rule breaking

Commission generated by fraud or by breaking the rules in this agreement is void. That includes self-referrals, referrals through accounts you or a business you control set up, fake or duplicated accounts, stolen or disputed payment instruments, cookie stuffing, forced clicks, bot or click farm traffic, falsified leads, and sign-ups bought with an incentive you did not have permission to offer.

Where that happens, we reverse the commission, and if it has already been paid, you repay it within 30 days of our written demand or we set it off against anything else we owe you. We may hold a payout while we investigate, and if we do, we will tell you what we are looking at rather than leaving you guessing. Serious or repeated cases end your participation immediately, and where a crime has been committed we may report it and cooperate with whoever asks.

Follow the law

You are the advertiser for everything you publish about us. That puts you under the FTC Act and the FTC Endorsement Guides, CAN-SPAM for email, the TCPA and state telemarketing law for calls and texts, state rules that require an automated caller or an AI chat to identify itself, consumer protection and advertising law where your audience is, privacy law that applies to the data you collect, and the published rules of every platform you post on. You will comply with all of it. Where your audience is in the EU or the UK, that includes GDPR and UK GDPR; where it is in California, it includes the CCPA.

Disclose the relationship

You must disclose that you are paid to promote Carver Sync, every time, in a way a normal person cannot miss. The FTC standard is clear and conspicuous, and in practice that means all of the following.

• Put it before the link, not after it. The disclosure comes before the call to action, close to it, in the same place a reader is already looking.
• Say it in plain words. A hashtag alone is not a disclosure. Write a sentence in your own voice, such as: I earn a commission if you buy through my link.
• Do not bury it.Not in a block of hashtags, not behind a "more" link, not in your bio, not on a separate disclosures page, not in the first comment, not in light grey 10 point type at the bottom.
• In video, say it and show it. Spoken out loud near the start and on screen long enough to read. A line in the description is an addition to that, not a substitute for it.
• In audio and on livestreams, repeat it. People join partway through. Say it again periodically.
• Use the language of the content. If you post in Spanish, disclose in Spanish.
• When in doubt, disclose. If you are asking yourself whether a post needs it, it needs it.

Social media requirements

Every social post, story, reel, short, video, livestream and community message that promotes Carver Sync must carry both #CarverSync and #ad, in the visible body of the post, along with the plain-language disclosure described above. Both tags go in the caption itself, not in the first comment, and not in a tail of thirty other hashtags where nobody reads them. On platforms with a built-in paid partnership or branded content label, switch it on as well. The label is helpful; it does not replace the tags or the sentence.

Do not create accounts, handles, pages, groups or channels that look like official Carver Sync accounts, and do not name one after a Carver Sync product. Tag or link our real accounts instead. If we ask you to edit or remove a post, do it within 24 hours. We do not ask often, and when we do it is usually because a claim in it would land on us rather than on you.

What you may claim about our products

Describe what our published pages describe. If a claim is not on carversync.com, gocarve.ai or a product page we point you to, do not make it. The specific things that get affiliates and companies in trouble are these.

• Be accurate about product status. GoCarve Voice, AI Forge and Carver City are live. Horsie and Horsie Cloud are in beta. Total Analytics, GoCarve Trades, GoCarve Studio and GoCarve Creatives are in early access. GoCarve Events is coming soon. Selling a coming soon product as though somebody can buy it today is the fastest way to lose your account, because the customer finds out within a day and it is our name on it.
• Do not claim we are someone else. Carver Sync builds on GoHighLevel and depends on Twilio, Stripe, Resend, Zoom, Railway, OpenAI, Anthropic and ElevenLabs. You may say that. You may not say we are any of them, or that any of them endorses, certifies, partners with or sponsors us, unless we tell you in writing that we hold that status.
• No compliance or certification claims. Do not say Carver Sync is HIPAA certified, SOC 2 certified, or certified under any framework. We build healthcare software to HIPAA requirements and we sign business associate agreements where a practice needs one, though buying a subscription does not by itself put a BAA in place. That is a different sentence and the only one you may use, and it matches what the Terms of Service tell the customer, which is the point of keeping the wording identical.
• No uptime or performance numbers. We do not publish an uptime percentage, a call answer rate, or a response time, so you may not either.
• No outcome promises. Do not tell a prospect what they will book, save, earn or convert. Nobody can know that, including us.
• No delivery promises.Build timelines are set in the customer's own agreement with us, not in your ad.
• Quote only published prices. Say that prices can change and that the binding number is the one on our checkout or in the signed agreement. You may not invent a discount, a bonus, a free month, a rebate or a term we have not approved in writing.
• No comparison you cannot back up. Naming a competitor and claiming we are faster, cheaper or better is a claim you have to be able to prove, and you will be the one asked to prove it.

No income claims

This one has its own section because it is the single most common way an affiliate program gets a regulator's attention. You may not make income claims, earnings claims, or lifestyle claims, either about what a customer will earn from using our products or about what an affiliate will earn from promoting them. No dollar figures, no ranges, no "replace your income", no screenshots of somebody else's results.

You may describe your own real results, honestly, if all of these are true: the numbers are yours, they are real, the screenshot is unmodified, you say when it is from, and you say clearly that results vary and that your experience is not typical or guaranteed. Understand what that disclaimer is admitting, because it is also true of this program: nothing in this agreement is a promise of income. Carver Sync makes no representation about how much you will earn, and the honest answer is that plenty of affiliates earn nothing at all. What you earn depends on your audience, your effort and your market, and those are not things we control.

General advertising rules

Your ads are your responsibility. Write them so a reader can tell they came from you and not from us, and do not present your own copy as an official Carver Sync statement. Use the logos, screenshots, product shots and copy blocks in the affiliate dashboard, unaltered, and do not restyle, recolor, crop or animate the wordmark. Keep a copy of everything you run, including the dates, because if a customer or a regulator ever asks what was promised, that record is what answers it.

We may ask you to change or take down any promotion, for any reason, including reasons that have nothing to do with you breaking a rule. Do it within 24 hours of the request. We may also review your channels, ask which campaigns are running, and ask for the analytics behind a referral, and you will answer honestly.

Paid search

Paid search on our own brand terms takes traffic that was already coming to us and charges us for it, so the rules here are strict and we enforce them.

• No bidding on our brand terms. None of them, as defined under What you can refer above, which means the names themselves and every misspelling, variant, plural and combination of them with other words.
• Add them as negative keywords. In every campaign that could broad-match into them. Broad match will find our name whether you meant it to or not, and the negative keyword list is the only thing that stops it.
• No brand in the ad itself. Not in the display URL, the path fields, the headline, or the ad text in a way that suggests the ad is ours.
• No direct linking. Paid traffic goes to a page you own first, and your affiliate link lives on that page. Paid ads may not point straight at carversync.com, gocarve.ai, or any of our checkouts.
• The same rules on every paid surface. Search engines, shopping, YouTube, app stores, marketplaces, marketplace search ads and AI-assistant ad placements all count.
• Written approval is the only exception. If we ever approve brand bidding for you, it will be in writing and limited to named campaigns. Nobody at Carver Sync can approve it verbally.

Sixteen other rules

Everything below has burned somebody in an affiliate program before. Breaking any of them voids the commission involved and can end your participation.

• 1. No self-referrals. You do not earn commission on your own purchase, on a purchase by a business you own or control, or on one made by a household member on your behalf.
• 2. No incentivized clicks or sign-ups. No cash back, rebates, loyalty points, prize entries, gift cards or giveaways in exchange for clicking your link or buying through it, unless we approve the offer in writing.
• 3. No cookie stuffing or forced clicks. One click, made by a real person who meant to click it. No hidden iframes, pop-unders, auto redirects, invisible pixels, or links fired by page load.
• 4. No unsolicited email. Every email carrying your link goes to a list that opted in, complies with CAN-SPAM, carries a working unsubscribe, and uses a from name and subject line that make clear it is from you. No email may be sent from an address or a domain that looks like ours.
• 5. No text or voice blasts. Promoting us by SMS, MMS, ringless voicemail or automated calling requires the consent the TCPA and state law demand, on those numbers, for that kind of message. If you cannot produce the consent record, do not send it.
• 6. No brand-alike domains or handles. Do not register domains, subdomains, social handles, app names, marketplace listings or business names containing any of our brand terms, as defined under What you can refer above. That is the same list the paid search rules use, and it includes every misspelling, variant, plural and combination with other words.
• 7. No impersonating Carver Sync. You are not an employee, officer, agent, spokesperson or support representative, and you may not say you are, sign as one, answer support questions as one, or speak to press, platforms or regulators on our behalf.
• 8. No invented discounts or coupons. Do not create promo codes, do not list us on coupon, cashback or deal aggregator sites, and do not advertise a discount that is not currently published by us.
• 9. No fake anything. No invented testimonials, no reviews you were paid to place without disclosing it, no fabricated case studies, no countdown timers for deadlines that do not exist, and no stock photo posing as a customer.
• 10. No adware, toolbars or extensions.No software that injects your link, overwrites another party's attribution, rewrites pages, or installs itself alongside something else.
• 11. No artificial traffic. No bots, click farms, proxy or VPN-generated clicks, incentivized traffic networks, or purchased traffic you have not disclosed to us in advance.
• 12. No framing, cloning or mirroring. Do not wrap our pages in your own frame, copy our site, clone a checkout, or host a copy of our content at your own address. Link to us instead.
• 13. No poaching existing customers. Do not approach current Carver Sync customers to cancel and re-sign under your link, and do not target our customer lists, our client CRM sign-in at login.carversync.com, or people you met through work we sent you.
• 14. No placement next to harmful content.Do not promote us on sites or channels carrying illegal content, adult content, hate content, violence, unlicensed gambling, pirated material, or anything infringing someone else's rights.
• 15. No altered or invented creative. Use our assets as supplied. Do not build your own Carver Sync branded logos, merchandise, mockups, app icons or product screenshots that show features we do not have.
• 16. No sharing or selling your account. Your affiliate ID is yours. Do not sell it, rent it, transfer it, run sub-affiliates under it, or let anyone else place links under it without our written approval.

Non-disparagement

While you are in the program, and after it ends, do not publicly disparage Carver Sync, our products, our people or our customers. Public means anywhere an audience can see it, including social posts, reviews, forums, videos and group chats.

This is not a gag clause and we are not pretending it is one. Tell us directly when something is broken or when we have let you down: that is not disparagement, it is feedback, and it is how the product gets better. Nothing in this section stops you from making truthful statements to a regulator, a court, or law enforcement, from responding to a lawful subpoena, or from exercising any right you have that cannot be waived by contract.

Tell us about a complaint within 24 hours

If you receive a complaint, a demand letter, a cease and desist, a platform strike or suspension, an inquiry from a regulator or an attorney general, a subpoena, or a lawsuit, and it touches your promotion of Carver Sync in any way, tell us within 24 hours at info@carversync.com, and send us what you received.

Do not answer it on our behalf, do not admit anything for us, and do not settle anything that names us. Twenty four hours sounds aggressive for a small complaint, and it is deliberate: most of these have a response deadline, and the gap between answering a regulator on time and explaining a default afterwards is usually a couple of days.

Leads, personal data and privacy

The people you refer are people, and their information is subject to law. Collect it lawfully, with the consents your jurisdiction requires, and hand it to us only for the purpose of the referral. What we do with it once it reaches us is described in the Privacy Policy.

You may not use referral data for anything other than the referral, sell it, or add it to a list you rent out. You may not export, copy or retain Carver Sync customer data, and nothing in this agreement gives you access to a customer's CRM, recordings or records. If an arrangement between us ever has us processing personal data on your behalf, or you processing it on ours, the Data Processing Agreement applies to that processing and we will sign it before the data moves.

Who owns what

Ours: the Carver Sync name, the Carving Your Dreams slogan, our logos and wordmark, our product names, this site and its content, and everything Carver Sync designs, writes, builds or configures. That includes code, database schemas, automations, prompts, agent configurations, integrations, designs, media, internal tooling, and the affiliate creative in the dashboard. That is the default across everything we do, not just here, and ownership moves to someone else only where signed documentation or an executed agreement says so.

Your license to use any of it is limited, revocable, non-exclusive, non-transferable, and lasts only while you are an active affiliate. It covers using the approved creative, unaltered, to promote us. It does not let you register our marks anywhere, use them in a business or domain name, or claim any goodwill in them, and all goodwill from your use runs to Carver Sync.

Yours: the posts, videos, reviews, articles and audience you create and own. Those stay yours. By publishing content that promotes us you give Carver Sync a non-exclusive, worldwide, royalty-free license to repost, quote, embed and share that content in our own marketing, with credit to you where the format allows it. Tell us if you want a specific piece left alone and we will leave it alone. If you send us an idea or a suggestion for the program or a product, we can use it freely and without owing you anything, which is the only way a company can safely read its own suggestion box.

If you are also a customer, the same default applies to work we do for you, and the Terms of Service set it out: we own what we create and you hold a license to use it while your account is current, while your own data, content, scripts, recordings and customer lists remain yours throughout.

You are an independent contractor

This agreement creates no employment, partnership, joint venture, agency or franchise relationship. You are an independent contractor, you set your own hours and methods inside these rules, you cover your own costs, and you get no employee benefits and no tax withholding.

You have no authority to bind Carver Sync. You cannot sign anything for us, quote a price as final, promise a delivery date, agree to terms, accept confidential information, or take payment for our products. Customers buy from Carver Sync directly through our own checkout or under an agreement they sign with us. You are not a reseller, and if you want to be one, that is a different conversation and a different contract.

What you are promising us

By joining the program you are telling us all of the following, and you are responsible for each one being true.

• You are at least 18. Anyone under 18 cannot join, cannot hold an affiliate ID, and cannot be paid.
• You can enter this agreement. For yourself, or with authority to bind the business you signed up on behalf of.
• Your information is accurate. Legal name or entity name, contact details, tax status and payout details, kept current.
• You are not blocked from doing business with us. You are not on a US sanctions or denied party list, not located in an embargoed country, and not otherwise prohibited by law from receiving payment from a US company.
• You have the rights to what you publish. Your copy, images, music, footage and any third-party content in your promotions are yours to use.
• You will follow every platform's own rules. A network ban you earn is yours to carry, not ours to appeal.
• You are not a current Carver Sync employee or contractor. Unless we approve it in writing, because paying commission to someone already paid to do the work is a conflict of interest.

Term, and how either of us ends it

This agreement starts when we approve your application and runs month to month. There is no minimum term, no commitment to a volume, and no fee to participate. Either party may end it for any reason or no reason on 30 days written notice, and email counts as written notice.

We may suspend or terminate immediately, without the 30 days, if you break this agreement, if we have a reasonable basis to believe a commission was generated fraudulently, or if a promotion you are running puts our name at legal or reputational risk. We will tell you why. We may also change or close the program itself on 30 days notice, in which case commission earned before the close is still paid.

That last promise has to survive the payout rules or it is not a promise. So: when we close the program, or when we end your participation for any reason other than fraud or your breach of this agreement, the $50 minimum stops applying to your remaining balance and that balance cannot be forfeited for failing to reach it. Whatever is earned and in good standing is paid in full on the next scheduled payout, whatever its size. You still need a valid tax form and working payout details on file, because we cannot send money without them.

What happens when participation ends

Stop promoting us. Within 5 business days, take down your affiliate links, remove our logos, wordmark, screenshots and copy from your site and channels, and remove any statement that you are affiliated with us. Your affiliate ID stops tracking, and clicks after the end date do not earn commission even if the sale lands later. A click made before the end date that converts inside the attribution window is credited to you normally and paid under the 45 day rule, unless we ended your participation for fraud or for breaking these rules.

Money owed is settled like this. Commission already earned and in good standing is paid on the normal schedule, subject to the $50 minimum, except where we closed the program or ended your participation for a reason other than fraud or your breach, in which case the minimum and the 120 day forfeiture clock do not apply and the earned balance is paid in full as described under term and termination above. Commission still inside its 45 days keeps running and pays if the customer stays in good standing, unless we terminated you for fraud or for breaking these rules, in which case pending and unpaid commission is forfeited. Reversals for refunds, chargebacks and fraud survive the end of this agreement, as do the sections on ownership, non-disparagement, indemnity, liability, governing law and arbitration.

Changes to this agreement

We update this page when the program changes, and the date at the top says when. For a change that materially affects you, we will email the address on your affiliate account before it takes effect. A change to your commission rate is a material change: we email you before it takes effect, and it is also published in the dashboard. Rate and product line changes apply to sales made after they take effect and never to commission you have already earned. Continuing to promote us after a change takes effect means you accept it, and if you do not, you can end this agreement as described above.

No warranties

The program, the affiliate dashboard, the tracking, the reporting and the creative are provided AS IS AND AS AVAILABLE. Tracking is software and it can fail, reporting can lag or be restated, and a link can break. We do not warrant uninterrupted or error-free tracking, that every referral will be captured, that the dashboard will always be available, or that you will earn anything at all. To the fullest extent the law allows, we disclaim the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Some states do not allow all of that, and where yours does not, this section applies as far as it can and no further.

Limit of liability

TO THE FULLEST EXTENT THE LAW ALLOWS, Carver Sync is not liable for indirect, incidental, special, punitive or consequential damages, or for lost profits, lost revenue, lost business, lost audience or lost data, even if we were told they were possible. Our total liability for any claim relating to the program is capped at the total commission we paid you in the 12 months before the claim. If we have not paid you anything in that period, the cap is $100. That is the trade that makes an open program possible: the commission is not big enough to carry unlimited risk, and pretending otherwise would help neither of us.

You have three months to bring a claim

Any claim arising out of this agreement or the program has to be filed within three months after the claim arose, or it is permanently barred. That is the same window the Terms of Service use, on purpose, so the two documents close at the same time rather than leaving affiliate claims open for years after customer claims have run out. It is short for the same reason the 60 day window on a missing referral is short: tracking logs, click data and ad archives age out, and a dispute about a referral is much easier to settle fairly while the records behind it still exist. Some states do not allow a shortened limitation period, and where yours does not, the shortest period that state allows applies instead.

Indemnity

You will defend Carver Sync, and cover our resulting losses including reasonable legal fees, against any claim arising from what you publish and how you promote us. That covers your advertising claims, your emails, texts and calls, the lists you use, the content and rights in your creative, your breach of this agreement, your breach of a platform's rules, and your tax position as an independent contractor.

This is not us dodging our own mistakes. It does not cover a claim caused by our breach of this agreement, our gross negligence, or our willful misconduct. It covers the decisions only you make, about who you reach and what you tell them.

Arizona law and where disputes go

Arizona law governs this agreement, without regard to its conflict of laws rules. The exclusive venue for anything not sent to arbitration is the state and federal courts located in Phoenix, Maricopa County, Arizona, and we both consent to the personal jurisdiction of those courts. Before anyone files anything, call us. Almost everything gets fixed on the phone, and that is the faster path for both sides.

Arbitration, and who pays for it

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS HOW DISPUTES ARE RESOLVED AND WAIVES THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION.

Any dispute arising out of or relating to this agreement or the program that we cannot resolve between us will be settled by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before one arbitrator, seated in Phoenix, Arizona. Judgment on the award may be entered in any court with jurisdiction.

The party that starts the arbitration pays for it. Whoever files advances the filing, administrative and arbitrator fees. We are saying that plainly because the alternative, where the company always pays, invites claims nobody would otherwise bring, and because you should know the cost of filing before you file rather than after.

CLAIMS MUST BE BROUGHT INDIVIDUALLY. Neither of us may bring a claim as a plaintiff or a class member in a class, collective, consolidated or representative action, and the arbitrator may not consolidate claims or preside over any form of class or representative proceeding without both parties agreeing in writing.

Two carve-outs, and they matter. The arbitrator may reallocate fees and costs between the parties, including our fees to you, where applicable law or the AAA rules require it, so this clause does not put a cost barrier in front of a right you cannot waive. And either party may seek temporary, preliminary or permanent injunctive relief in the state or federal courts in Phoenix, Maricopa County, Arizona, without waiving arbitration for the rest of the dispute. If the class waiver is found unenforceable as to a particular claim, that claim goes to court in Phoenix and the rest of this section still applies to everything else.

Going to court for provisional relief

Some things cannot wait for an arbitrator to be appointed. Misuse of our marks, misuse of confidential information, a promotion making claims that expose us to regulators, and a breach of the ownership provisions are all in that category. Either of us may go directly to the state or federal courts in Phoenix, Maricopa County, Arizona for a temporary restraining order, a preliminary injunction, or other provisional relief, and doing so is not a waiver of the arbitration section. Damages for that dispute still get decided in arbitration.

Force majeure

Neither of us is liable for a delay or failure caused by something genuinely outside our reasonable control: natural disaster, fire, flood, war, civil unrest, terrorism, epidemic, labor action, government order, sanctions, carrier or utility failure, a major outage at a provider such as our hosting, payment, telephony or AI vendors, or a widespread internet or network failure. The affected party tells the other what happened and works to resume. This does not excuse paying money that is already owed, and if a force majeure event runs longer than 60 days, either party may end this agreement on written notice.

Waiver, severability and assignment

If we do not enforce a provision on one occasion, we have not waived it for the next. A waiver only counts when it is in writing and signed by the party giving it. If a court or an arbitrator finds part of this agreement unenforceable, that part is narrowed to what is enforceable, or removed if it cannot be, and the rest stays in force.

You may not assign or transfer this agreement, your affiliate account or your commission balance without our written consent, and an attempt to do so is void. We may assign this agreement to a parent, subsidiary or other entity under common control with us, or in connection with a merger, acquisition or sale of our business. This agreement binds and benefits any permitted successor.

Entire agreement, and what wins

This page, together with the program rules and rate sheet published in the affiliate dashboard, is the entire agreement between us about the affiliate program, and it replaces any earlier affiliate agreement, commission plan, email or conversation about it. Nothing your contact at Carver Sync says on a call changes it unless it is in writing.

Where documents conflict, the order is this. A separately signed agreement between us governs over everything on this page. This page governs over the dashboard on everything except the commercial mechanics the dashboard exists to state, where the dashboard is authoritative: the current commission rates, whether a rate is one time or recurring and for how long, the attribution window and the last-click rules, and the payout schedule. Every other term, including every legal term on this page, is governed by this page. Your relationship with us as a customer is governed by the Terms of Service, how we handle personal information by the Privacy Policy, and processing we do on a customer's behalf by the Data Processing Agreement. This version of the affiliate agreement, at /affiliateagreement, is the current one as of September 16, 2026.

Notices, and reaching a human

Formal notices to us go to Carver Sync LLC, 14090 W Gray Fox Trail, Surprise, AZ 85387, and to info@carversync.com. Notices to you go to the email address on your affiliate account, which is why keeping it current is your job. Email notice is effective when sent, and mailed notice three business days after posting.

For anything that is not a formal notice, call 602-560-5546 or use the contact form. If your question is about a missing referral, a payout, or whether a specific ad is allowed, ask before you run it. Asking first takes a minute. Unwinding a campaign takes a week.